Evaluating Consultants and Project Results
At the end conclusion of your consulting project, it’s important to have a debriefing session between the consultant and the client to discuss lessons learned.
Here are suggested exit interview questions to ask during the debriefing session:
- What were the lessons learned from this project?
- To what degree were each of the 7 items on the “Bill of Rights” met? What worked well? What could have been improved?
- Knowing what you know now, what could have been done differently?
- Where were there surprises? What were positive things that came up? What didn’t you expect?
Additionally, the consultant may consider:
- Developing a “client satisfaction survey” on SurveyMonkey, GoogleForm, or Zoomerang to solicit your client’s feedback
- Hiring a coach or consultant to conduct a periodic (e.g., annually or bi-annually), anonymous 360-degree assessment with your clients; this can include an anonymous survey or a short customer satisfaction interview