Evaluating Consultants and Project Results

At the end conclusion of your consulting project, it’s important to have a debriefing session between the consultant and the client to discuss lessons learned.

Here are suggested exit interview questions to ask during the debriefing session:

  • What were the lessons learned from this project?
  • To what degree were each of the 7 items on the “Bill of Rights” met? What worked well? What could have been improved?
  • Knowing what you know now, what could have been done differently?
  • Where were there surprises?  What were positive things that came up? What didn’t you expect?

Additionally, the consultant may consider:

  • Developing a “client satisfaction survey” on SurveyMonkey, GoogleForm, or Zoomerang to solicit your client’s feedback
  • Hiring a coach or consultant to conduct a periodic (e.g., annually or bi-annually), anonymous 360-degree assessment with your clients; this can include an anonymous survey or a short customer satisfaction interview